FAQ's

Where are your stores located?

Find a complete list of our locations using our store locator

Will my purchase be delivered to my residence? How long will it take?

  • Orders over the value of AED 1000 are delivered and installed free of charge to the majority of areas across the UAE. If you live in an outlying area please contact your nearest showroom to check for specific details relating to your required delivery location.
  • The delivery period is within 7 working days from the billing date.

Can my purchase be delivered at a time that’s convenient to me?

We’ll send you a notification message on your mobile number about the estimated delivery time 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

What are the upcoming promotions?

Contact Customer Care for more informations.

What is your return/exchange policy?

Our Return Policy explains terms and conditions for returns, exchanges and refunds.

I’d like to share some feedback with Royal Furniture. How do I do that?

We’re always looking to improve your experience, and welcome your feedback. Send us your comments and suggestions through our feedback form. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

Have other questions?

If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form

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