Return Policy

 

  • A Partnership in trust.
    • Furniture items cannot be returned or refunded once delivery has taken place.
    • Accessory items unused, with original packaging, not damaged and with original receipt can be returned and exchanged within 7 days. A credit note for the same value will be issued.
    • Made to order products cannot be returned or exchanged.
    • Assembled products cannot be exchanged unless it is a manufacturing defect. Royal Furniture reserves the right to determine this.
    • Refunds will be done in the same mode of payment as was used during your purchase. So if you used your credit card, we will credit the amount to your account. Do bear in mind that this is a longer process.

  • Cooltech Luxury Sleep System:
    • If not entirely satisfied with the purchase, you may exchange your mattress once within 90 days.
    • Return your mattress with your receipt to the store and select your new mattress.
    • We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused.
    • Unfortunately no unwrapped beddings will be accepted

 

If you have other questions, call Customer Care or send us your comments and suggestions through our Feedback form.

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