Warranty and Guarantee Policy

 

Cooltech Luxury Sleep System:

  • Cool Tech Quality Assurance.
    • Cool Tech guarantees that your mattress would be free from defects in material and workmanship as described in our guarantee. And doesn’t apply to damages from normal wear and tear during usage 

  • Length of Guarantee
    • This guarantee is valid for 25 years from the date of purchase for Cool Tech Mattresses by the original purchaser.

 

Mattress Type Composition Warranty Terms
Cool Tech Medical Mattress Pure Foam Composition  5 years
Cool Tech Spring Mattress Box - Top 25 years
 Non Box - Top 25 years


If your mattress is repaired or replaced, this limited guarantee will not be renewed or extended. Below schedule states our guarantee policy

  • What is covered under the limited guarantee?
    • Body impressions greater than 2"
    • Coils or wires that are loose, broken or protruding through mattress fabric.
    • Bunching or shifting of raw material

  • What is not covered under limited guarantee?
    • Normal body impressions up to 2” (See mattress guide)
    • Damage or bending to the perimeter border rods caused by bending or incorrectly moving the sleep set or, sitting on the edge of the bed.
    • Cover fabrics, handles and corner guards.
    • Soiling stains or burns.
    • Comfort level/preference and bed height.
    • Damage to the mattress caused by either an incorrect or old foundation or insufficient support (see Do’s and Don’ts section for more information on support).
    • Normal wears and tear.
    • Abuse, misuse or neglect of the product.
    • Normal increase in softness of the pressure-relieving foams or a decrease in the slow recovery feature, which does not affect pressure-relieving qualities of the mattress due to normal use, temperature or humidity.
    • Damages result from delivery, handling, set-up, or assembly by customer or outside contractors
    • Guarantee excludes coverage of odors or smells resulting from hair or body oil and bodily fluids of pets.

  • What will be done to correct the problem?
    • We will examine the product and decide if it is covered under this guarantee. We will then choose either repair the defective product or replace it with the same or a comparable product. In case the item is no longer manufactured by us, we will provide an appropriate replacement our desecration.

  • How to obtain Guarantee Service?
    • In the event of service, contact 800 Royal (76925) with the request.
    • Kindly present a copy of original sales order and the unique code reference mentioned on your guarantee certificate in order to validate your guarantee.

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